I design business systems that turn complex processes into scalable software.
Business Systems and CRM Automation Consultant with over 9 years designing enterprise workflows and lead-to-revenue systems. Currently at Zoho as Solution Architect.
9+Years
20+Projects
APAC & MEARegions
Core Expertise
Architecture
- Enterprise Workflow Design
- Low Code Architecture
- CRM Automation
Automation
- Lead to Revenue Systems
- API Integrations
- Business Process Digitization
Technology
- Zoho Creator
- Zoho CRM
- REST APIs
Leadership
- Project Delivery
- Stakeholder Management
- Technical Training
Experience
Zoho
Aug 2022 – Present
Chennai, India
Project Manager · Solution Consultant · Architect
- Designing end-to-end lead-to-revenue workflows covering the full sales lifecycle
- Architecting CRM-driven approval systems for enterprise clients across APAC and MEA
- Building scalable automation logic using low-code platforms and REST APIs
- Leading UAT governance, deployment planning, and post-go-live support
Teleperformance India
Previous
Chennai · Gurgaon · Jaipur
Assistant Manager · Technical Trainer · Customer Success Manager
- Managed cross-city training teams and delivered Microsoft technical certifications
- Improved CSAT scores by 15% through structured support team interventions
- Led project management for training initiatives across three cities
Case Studies
Contact
Let's talk business systems.
Have a complex workflow problem or enterprise implementation challenge? I'd love to learn about it.
Emailabhilash@example.com
LinkedIn/in/abhilashmuralidharan